Refund & Cancellation Policy

Refund and Cancellation Policy
1. CANCELLATION

MediaQart Users may request to cancel either through actions available on the website or by a written request to the support team by email as per our business hours. Users can request for cancellation for;

  1. An order to place an ad campaign through the MediaQart: In case an order for an ad campaign is cancelled, the amount already spent by MediaQart on executing the advertising campaign as per the plan purchased by the user, will be deducted from the the total amount of the order, and the balance amount will be transferred to the user’s wallet on MediaQart as MediaQart Ad Credits.
  2. A subscription to a paid service with a defined period of use/service: Users can opt to cancel any subscription based plan or service purchased or subscribed to from MediaQart. The amount refunded will be computed on a pro-rata basis for the period of service, i.e. the amount consumed will be calculated as per the number of days from the start date of the service till the date the cancellation was requested. The balance amount will be transferred to the user’s wallet on MediaQart as MediaQart Ad Credits.
  3. Users cannot cancel training programs or service charges for training that are included in any subscription services purchased from MediaQart.

2. REFUNDS

Users may request for a refund from a user’s MediaQart Ad Credits wallet only. We will assess refund requests from users on their merit, considering the nature of the services and the preview available before payment.

In case we approve the request for a refund, we will process the refund within thirty days (30) days of the request. Based on the nature of the service and full discretion of the team, the following charges could be deducted from the amount approved by the MediaQart Team;

  1. Advances or charges incurred by MediaQart with Advertising Platforms or third party service providers for the services desired by you at the time of purchase.
  2. Resource charges incurred towards the services desired by you at the time of purchase.
  3. Any liability incurred by MediaQart due to government taxes or GST.

You will receive the final amount after deduction of all the above mentioned deductions or any other charges incurred by Mediaqart on account of your purchase.