FAQ - Billing and Refund

MQ Ad credits aren’t refundable. So if you decide to stop a cancel midway, you will get the unused Ad credits back. The ones consumed in running the campaign up to that point will not be refunded back to your wallet.


Money once credited to your MQ wallet is non-refundable and appears in your wallet as MQ Ad credits.

1 unit in your country’s currency is equivalent to 1 MQ Ad credit. Thus, if you credited $100 to your MQ wallet, they will appear as 100 MQ Ad credits.

Also, please note that MQ Ad credits have no expiration and can be used anytime you wish to.

To learn more on the flexibility of MQ ad credits, go over #8 under Getting Started.