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FAQ > Ad status & changes

  • How long does it take for an ad to go live?


    Usually it takes 24-48 hours once all requirements have been met.

  • How do I know if my ad is live?


    You will get a notification of the ad status over email & sms. Meanwhile, you can also check the status on your MQ dashboard.

  • Where can I see the status of my ads?


    You can check the status of your ads from ‘My Ads’ under your dashboard.

  • How do I schedule my ads?


    While selecting a plan, under the ‘Set my budget’ section, you can choose a date and time as per your requirement.

  • How do I edit an existing ad?


    From your account, in the ‘My Ads’ section, you can edit an existing ad. The ad will again go under review after making changes.

  • Can I pause my ad?


    From your account, in the ‘My Ads’ section, you can pause your ad campaign.

  • Can I stop my ad? Will I get a refund?


    Yes you can stop your ad from the ‘My Ads’ section and the remaining budget will be reflected in your MQ wallet.

  • Can I transfer the wallet amount to my bank account?


    Yes you can but you need to raise a request for transfer.

  • Can I increase the duration of my ad while it is active?


    Yes. Go to your dashboard and click on the ‘Edit’ button next to the ad campaign you want to update. Any changes will lead to review from the chosen platform and your ad will be live again within 12-14 hours. The estimated results will vary due to any changes made.

  • Can I increase the budget of my ad while it is active?


    Yes. Go to your dashboard and click on the ‘Edit’ button next to the ad campaign you want to update. Any changes will lead to review from the chosen platform and your ad will be live again within 12-14 hours. The estimated results will vary due to any changes made

  • Can I decrease the budget of my ad while it is active?


    Yes. Go to your dashboard and click on the ‘Edit’ button next to the ad campaign you want to update. Any changes will lead to review from the chosen platform and your ad will be live again within 12-14 hours. The estimated results will vary due to any changes made.